Listen to others' needs

Empathy isn't about presuming what another person needs, says Prospect Sierra's Mark Basnage. It requires actively listening, and learning to separate your judgments from another's person's reality.

Part 18 of our series on Empathy 101 (view the rest below)

This article was originally published on June 28, 2016
Related TopicsCivic Engagement, Empathy, Innovation in Teams

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