Gilles Reydellet

Ashoka Fellow
France,
Fellow Since 2009

IDÉE

Pour que l’accès aux services publics soient effectifs pour tous, même les plus isolés et marginalisés, Gilles a développé l’Union Nationale des Points Médiation MultiServices  (PIMMS): des lieux ouverts, en zones urbaines sensibles et zones rurales, offrant orientation et accompagnement. Plateformes physiques d’orientation et d’accompagnement ouvertes à tous, elles sont lancées en association avec les entreprises de services publics, les services sociaux, les collectivités territoriales, et le personnel formé à mieux servir les besoins des personnes marginalisées.

 

IMPACT

Lancés en 1995, les PIMMS emploient plus de 400 personnes. Le territoire français compte aujourd’hui 64 PIMMS, et 35 associations franchisées.  443 005 personnes ont été accueillies en PIMMS, pour 1 091 593 motifs d’accueils, traitées par les Agents médiateurs du réseau tout au long de l’année. Les PIMMS sont reconnus par les Ministères de la Ville et de l’Aménagement du Territoire. Avec une attention particulière sur les zones rurales pour développer des points de relais services sur des territoires de faible densité, Gilles a permis la signature en 2011 de l’accord d’intervention au côté des collectivités territoriales pour développer ces points relais, et a inspiré le label d’état « Relais de Service Public ».

 

QUI EST-IL ?

Ancien cadre de La Poste interpellé par les émeutes urbaines et le manque d’information et d’accès aux services publics pour tous, Gilles s’est lancé dans la création de l’Union National des PIMMS en 1998. Il est aujourd’hui à la retraite.

Citation

This profile was prepared when Gilles Reydellet was elected to the Ashoka Fellowship in 2009.
The New Idea
Recognizing the shortcomings of public service entities while working at La Poste, the French postal service, Gilles created the Points Information Mediation Multi-Services (PIMMS), which has grown into a national network of 39 PIMMS: Walk-in centers, located in at-risk neighborhoods and rural areas, where people can find free, easy-to-access facilities for their daily lives. The broad range of services offered by PIMMS includes information about administrative procedures and bodies, the best public transport route to a destination, or, assistance in dealing with overdue bills. PIMMS services enable people to find information and counsel about how to best leverage their social rights, access public service administrations and companies, and pay for energy, telecom, and public transportation services.Due to the increasing demand and praise for PIMMSservices among local populations, government, and public service companies must now meet their responsibilities to disenfranchised citizens. By demonstrating the social impact and economic relevance of his model, Gilles convinced social service administrations and public service corporations to invest in PIMMS expansion. These institutions are increasingly demanding PIMMStrainings, which has helped them to understand their broader duties to the public. Inspired by Gilleswork, the government created the Relais de Services Publics to offer information and assist the public in administrative procedures.Free from hierarchical control commonplace in administrations and the economic constraints of companies, Gilles guarantees that the 270,000 clients served by PIMMS annually benefit from free and customized services. PIMMSmediators come from similar socioeconomic circumstances as their clients and can therefore advise them in the most relevant manner, while they are trained and uplifted from social and professional exclusion. The role of the mediators is to advise and educate visitors so they no longer need to rely on PIMMS services in the future, but can independently manage their daily challenges.
The Problem
The Strategy
The Person

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