Edith Elliott

Ashoka Fellow
India,
Fellow Since 2015

Citation

This profile was prepared when Edith Elliott was elected to the Ashoka Fellowship in 2015.
The New Idea
Edith is equipping hospitals and nurses to leverage families of patients as caregivers. She is institutionalizing this by partnering with hospital chains and training “nurse-educators” from their staff to in turn train family members to take over these procedures through video tutorials and practical demonstrations. ‘Nurse educators’ leverage the inherent compassion and keenness of family members to help bridge the human resource gap in hospitals, and reduce the excessive dependence on medical professionals even for simple procedures. Families administer routine medical procedures like checking temperature, blood pressure or watching for warning signs in post-operative care. By identifying resources and talent within the hospital system to implement this program, Edith builds their capacity to adopt this platform seamlessly within hospital procedures at a nominal cost ($1 per trainee).

In 18 months of operations, in partnership with 16 Narayana Hospitals (run by Dr. Devi Shetty, an Ashoka Fellow) and two government hospitals, Edith has enabled the training of 15,000 family members in eight cities across India. As a result of their training there has been a 36% reduction in post-surgery complications for patients, and a 22% reduction in hospital readmission for patients.

Edith has also developed a strong feedback mechanism that enables hospitals to track the success of this program, and subsequently ease the resource crunch in their system and introduce qualitative and empathetic care to patients in an efficient and timely manner. The feedback has also enabled Edith to build training programs around more common conditions (diabetes, infant care and cancer). Taking over from Edith and her team, hospitals can run and customise their own caregiver training and awareness platforms by leveraging the talent and infrastructure available to them.
The Problem
The Strategy
The Person

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