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On 26th November (2012) the official launch of the innovative Roots of Empathy programme took place at a reception in the House of Lords in London.
Gloria Perez smiled as she closed down the snack-stand after a busy day. The market survey she conducted turned out to be a good idea—she was really glad that she and her employees had the foresight to think like her customers. After all, it doesn’t make sense to sell cupcakes when the consumers want brownies. Believe it or not, Gloria isn’t (yet) an independent businesswoman. She is student at Cunningham Elementary School in Austin, TX. Gloria is also an English language learner, and when she first arrived at Cunningham, she spoke very limited English.